Refund & Return Policy

Thank you for shopping with Gear Hypes. We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

Items must be unused and in original condition
Products must be returned in original packaging where applicable
Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene, health, or safety reasons.

2. Non-Returnable Items

The following items are generally non-refundable and non-returnable:

Digital products or downloadable content
Opened beauty or skincare products
Used fitness or wellness items
Gift cards
Clearance or final sale items

3. Damaged or Incorrect Items

If you receive:

A damaged item
A defective product
The wrong item

please contact us within 48 hours of delivery with clear photos and your order details.

We will review the issue and may offer:

A replacement
Store credit
A full or partial refund

4. Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
Please allow 5–10 business days for the refund to appear

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable unless otherwise stated.

6. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, cancellation requests may no longer be possible.

7. Chargebacks & Disputes

If you experience an issue with your order, please contact us first before opening a payment dispute or chargeback. We are committed to resolving customer concerns fairly and quickly.